Applied Insight Achieves ISO 20000-1:2011 IT Service Management Certification
August 8th, 2018
WASHINGTON, August 8, 2018 — Applied Insight, a market leader in solving complex technology challenges for federal government customers, announced today that it has achieved ISO 20000-1:2011 information technology service management certification.
ISO 20000-1:2011 is the international standard that recognizes quality in IT service management. The certification is the latest advance in Applied Insight’s quality assurance strategy, coming on the heels of the company’s recent appraisal at Level 3 of the CMMI Institute’s Capability Maturity Model Integration for Professional Services.
“At AI, we are committed to continuous improvement in how we sustain industry-leading performance for our customers. Our achievement of ISO 20000-1:2011, perhaps the most prestigious international standard in our field, reflects our team’s maturity in delivering technology services of the very highest quality,” said Greg Walker, president of Applied Insight. “Given the rigor with which the assessment process is conducted and the quality of evidence it demands, I’m delighted that the team’s efforts have been recognized in this way. Their commitment to doing the very best for the customer is unwavering, and I couldn’t be more proud of them.”
AI’s achievement of ISO 20000-1 IT service management certification represents an additional level of assurance for customers of the company’s ability to meet their requirements through recognized standards of service design, transition, delivery and improvement. It covers the company’s activities across systems engineering, IT security, cloud, IT migration, and operations and maintenance services.
Certified ISO auditor Sanjay Barthakur of ANTS Corp. conducted the audit, working in partnership with AI’s Bob Pomietto, senior quality assurance manager, and Mike Kelleher, chief operations officer. The ISO auditor certification body was GCERTI Co. Ltd.
About Applied Insight
Applied Insight is a leading technology solutions provider supporting the Federal Government with the strongest mission focus. Our solutions empower people to collaborate more effectively in delivering services vital to our nation. Our unique approach to information technology considers people first leaving no stone unturned when solving our customers’ technology challenges. We make it our job to understand our customer’s mission and the user’s reality right from the start, combining technology and process to deliver what customers really need to succeed. For more information, please visit www.applied-insight.com or follow us on Twitter and LinkedIn.